Refunds
Refund Policy
Refund requests are reviewed case by case based on the order details, the reported problem, and applicable rights.
Last updated August 9, 2026
Requesting a refund
Email support@listingimageprep.com and include your internal order ID, payment email, and a description of the problem. Do not send a card number, security code, password, or full payment credentials.
Review
We do not promise a fixed, unconditional refund window. We review the information you provide, Creem's processing rules, and any applicable mandatory rights for each request.
Approved refunds
An approved full refund revokes any active export access associated with the order. When returned funds arrive depends on Creem's and your bank's processing times, so we cannot guarantee a settlement date.
Mandatory rights
This policy does not limit any mandatory refund or consumer rights that apply to you.